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English frequently asked questions
I HAVE A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
I HAVE TO CHANGE MY ADDRESS - MY ADDRESS IS WRONG
WHAT TIME DOES THE COURIER DELIVER?
DOES DELIVERY TAKE PLACE AFTER TELEPHONE NOTICE?
I HAVE A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?
I NEED TO REQUEST A REDELIVERY, HOW CAN I DO IT?
NOT ALL THE PACKAGES IN MY PARCEL HAVE ARRIVED, WHAT SHOULD I DO?
WHAT TO DO IF A PACKAGE IS DELIVERED DAMAGED?
HOW LONG DO I HAVE TO WAIT FOR A DISPUTE OUTCOME?
MY PARCEL HAS BEEN DAMAGED/LOST HOW CAN I REQUEST A NEW DELIVERY OR REFUND?
MY PARCEL RESULTS AS DELIVERED BUT I HAVE NOT RECEIVED IT
HOW MANY DAYS WILL MY PARCEL REMAIN AT THE PICK-UP POINT?
ITEMS ARE MISSING FROM MY PARCEL, WHAT DO I DO?
I WANT TO MAKE A RETURN, HOW DO I DO IT?
MY PARCEL HAS RETURNED TO THE SENDER, HOW CAN I REQUEST A REFUND OR A NEW SHIPMENT?